Terms & Conditions

Pet Care Vet (also trading online as MewBela) is a pet food and pet care retailer based in Faridpur, Bangladesh, selling nationwide through this website and WhatsApp. These terms apply to every order placed through petcarevet.com.bd.

When you place an order you confirm that the name, phone number and delivery address you entered are accurate and that you are able to receive the parcel at that address. An order is a request to buy; it becomes a contract only when we confirm it by phone, WhatsApp or SMS.

We may cancel an order if the item goes out of stock, if the address is outside our courier coverage, if the phone number cannot be reached after repeated attempts, or if we detect abuse of cash on delivery. In each case we tell you the reason.

All prices are in Bangladeshi Taka and include VAT where applicable. Prices, discounts and stock can change without prior notice, but the price shown on the checkout page at the moment you confirm is the price you pay for that order.

We accept cash on delivery across Bangladesh, and bKash or Nagad advance payment. Delivery charges are calculated at checkout based on your location and parcel weight and are shown before you confirm.

Inside Faridpur town, orders confirmed before 4pm are usually delivered the same day. Outside Faridpur we ship through courier partners and delivery normally takes 1–3 business days, longer for remote upazilas, island and hill areas, and during public holidays or hartal.

If nobody receives the parcel after two delivery attempts it returns to us. Repeated refusal of cash-on-delivery parcels may lead us to require advance payment on future orders.

Unopened products in original, undamaged packaging can be returned within 3 days of delivery. Opened food, treats, litter, medicine and hygiene items cannot be returned for health and safety reasons.

If you receive a wrong, damaged, leaking or expired item, send us a photo on WhatsApp within 24 hours of delivery. We replace it or refund the full amount including delivery charge. Refunds are sent to your bKash or Nagad number within 3–7 business days of the item being returned.

Product descriptions, feeding guidelines and care articles on this site are for general information. They do not replace an examination by a qualified veterinarian. Always consult a vet before starting medicine, changing the diet of a sick animal, or feeding a pet with a known medical condition.

Packaging, formulation and pack size are set by the manufacturer and may change without notice. Photographs are illustrative; always read the label on the pack you receive.

You are responsible for keeping your account password confidential and for orders placed from your account. Reviews and photos you submit must be your own and about a product you actually bought; we may remove content that is abusive, false or off-topic.

The Pet Care Vet name, logo, site design, photography and written guides belong to us; brand names and packaging belong to their respective owners. Our liability for any order is limited to the amount you paid for that order.

These terms are governed by the laws of Bangladesh. Using this site means you accept them. We may update this page; the version shown here at the time of your order applies to that order.